Occidental Grand Xcaret All Inclusive
A Traveler
from New Jersey
has rated this hotel on 01.16.2008
Very poor managment
The grounds and location of this hotel were just magnificent. The staff was very accommodating and friendly. The buffet and Paco's Tacos were delicious. When we ran into a problem and had to speak with guest services and the management. We went to eat at Los Olivios one night and both my boyfriend and I were very sick for the next two days, when we brought it up to management they told us that it was our problem because no one else complained about the quality of the food. Also, when checking out they gave me someone else's credit card information. I would not return to this resort. Instead of feeling relaxed I feel stressed and aggravated!
Traveler's tip:
Go to Xcaret park. The swimming with the Dolphins and Snuba diving was incredible!
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Out trip was abosolutlely wonderful. Compliments to the the staff! by an anonymous traveler
posted on 01.30.2008
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