I'd heard good things about the Grand Hotel in Acapulco from a friend who'd stayed there a while ago, so I was surprised when I made the booking that there were a number of reviews about the hotel needing renovation. But management has been redoing most of the rooms and implementing extensive renovations throughout the hotel, so this is less an issue now. The rooms were lovely and first rate, with any amenity I wanted at my disposal. The pool is beautiful and well kept up. The dining facilities were excellent and the food was very good, even if one of the restaurant managers was snarky. They need to get better about explaining their rates though, as this was a source of continual consternation during my stay. On the whole, I'd go back, and have encouraged friends to go.

The bi-lingual staff was very courteous, and filled our request for adjoining rooms. One of the rooms was a corner, and we were rewarded with wrap around balconies. My only wish was that the rooms could have been higher, but we still had a view of the bay. The rooms were very comfortable with plush bedding, and a delightful mix of modern and rustic decor. The balconies were roomy, and had table and chairs. The showers had hot water, and we had plenty of towels. Loved the refrigerator, and housekeeping brought us another coffee maker when we noticed that one of rooms had one and the other didn't. Hotel is still being renovated, so one of the pools wasn't open yet. Had towel service just for the pool area - wonderful. Definitely would recommend this hotel to others. We had a group of six adults, and the two rooms gave us plenty of room.

The hotel is in the process of remodelling, so my room wasn't up to snuff. The new decor looks good, so accomodations will be more up-to-date in future. My TV didn't work, but I didn't care so didn't report it to the desk. I should have, just on general principal. The pool was excellent, service couldn't have been better, staff very attentive without being intrusive.

Traveler's tip:

excellent

Many problems with the service, bad administration. Price vs quality of food and services is very poor.

The hotel is perfect if you want to spend all the day in the pool (there are two incredible pools, one for kids and another for adults). Or in the beach.

Traveler's tip:

beds were uncomfortable and small, tv was old fashioned with no english channels and no cable tv. This was a 4.5 star hotel so I was suprised. Overall the staff was very nice/helpful and the hotel was clean. I would stay there again.

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