Extremely beautiful resort. Service is impeccable. The grounds are extraordinary, too gorgeous to describe in words. Would go back in a heartbeat! For food, enjoy the Mexican restaurant, room service, the pool cafe, and the beach restaurant for lunch only. For dinner the beach restaurant was a disappointment, too slow and too small for the price, but do enjoy their outside bar lounge in the evening, very relaxing.

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One of the nicest hotels that my husband and I have ever stayed at. I can't say enough about the friendly staff at this resort! Every staff bent over backwards to help us during our stay. The hotel is beautiful! The grounds are impecablly maintained! The beds were extremely comfortable. The beach was incredible! The only constructive things I can say is that it is expensive to get into Playa del Carmen....$20 taxi ride each way! Although the hotel restaurants were nice, we like to go to many different restaurants. Food prices at the hotel were high. All things considered, I would highly recommend this hotel. A great experience!!

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My boyfriend and I definitely recommend the Fairmont Mayakoba - the minute you enter the gates it's like being transported to another world. The service is excellent and the staff is friendly and helpful. There were a couple times where we had to call to follow-up on laundry pick-up and to fix our screen door but otherwise response time was excellent. Once when our waiter at the restaurant in the lobby took a tad too long to bring our drinks he ended up just putting it on the house which was unexpected. The food at the resort is excellent and is comparable to eating out at a decent/nice restaurant in LA. For being at almost 100% capacity the resort never felt "full", and it had just the right amount of people to keep you entertained but maintain privacy. For younger couples who are looking for a "scene" this would not be the place - but as a couple in our 20s and 30s from Los Angeles who were looking for a getaway - this was perfect. Our Signature Deluxe Casita in the 600 block was awesome and perfectly located. We definitely recommend the Willow Stream Spa - the Food of the Gods Body treatment and Yucatan Healing Retreat for couples were delightful.

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Although the hotel room was nice (shower stall leaked all over the floor), the food was awful. The decor of the restaurants felt very un-exclusive. For the price, I would think that the restaurants would be better decorated. The food was more expensive than even in a luxury resort in the US. They pretty much took all the Mexico out of this Mexican resort. Perhap they could bring in a top chef to redo their food.

The hotel and grounds were a unique experience. We saw lots of fish and birds right from the comfort of our own balcony!! The complimentary bicycles are a great way to take in the gounds as well. The service and spa are other reasons why we intend to stay here again.

This hotel was one of the best I've stayed at. The staff treats you like royalty and everyone is very friendly....I especially recommend a trip to the spa during your stay.

My husband and I went on vacation to Mexico for my birthday/ 5 year anniversary and had a wonderful time! As soon as arrived to the Fairmont Mayakoba we were so impressed! We were greeted by a cool and refreshing punch upon entering the lobby. What a treat on a hot day! The rooms were comfortable, the amenities are great. We stayed at a room overlooking the lagoon. It was beautiful. The infinity pool by the beach is nice and relaxing. I hightly recommend the Willow Spa!! We did the couples massage and it was quite an experience! You have access to the spa amenities all day on the day you have your spa service. The amenities are worth it! The one complaint that I do have is that our housekeeper didn't clean our room very well each night. Our bathroom floor wasn't swept and one night he/she forgot to take out our garbage. Also, I wouldn't eat every meal at the hotel since it could be pricey. Other than that...it was a trip to remember and the Fairmont Mayakoba played a huge part in that!

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Definitely one of the finest hotels in Mexico. Not over priced at all. Only downside is food not quick an easy the restaurants are basically fine dining.

We just got back from our 5 night stay at the Mayakoba. This place is nothing short of luxurious splendor! We got to see the other resorts when we went on a few day tours and had to pick up other travelers and the Mayakoba was definately the best choice! Our room was gorgeous and had a private balcony overlooking one of the lagoon's many canals. We took tons of pictures of the bathroom as we are renovating a new home and want our new master bath to look just like the one in our hotel room! The service was impressive: any time we had a request the front desk was very prompt with making sure we had whatever we needed. The staff around the hotel was equally helpful. There were so many pools that we never even had a chance to visit them all (however the pool with the swim up bar was a must) especially since the beach was so breathtaking. And from what we found most other resort's beaches were nowhere near as nice.

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The Fairmont Mayakoba exceeded all our expectations! It was beautifull, clean, very well staffed and just everything we could have wished for. The rooms are airy, bright, there is a maid service that comes by twice a day, (turndown servce) and they are very curteos and respectfull. The staff is very professional and bilingual.

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Beautiful place with natural surrondings. Mayakoba is a first rate resort. We wished the food would match the environment.

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The hotel is an extremly beautiful place. The service was great. The beach and pools were very nice. It was not crowded at all. Our only negative coment would be the price of food and drinks. We felt the food and drink service was a little pricey. Other than that we had a wonderful time.

What a wonderful hotel the staff was friendly the grounds beautiful it was perfect!

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just the food was not exelent for the price The sea is very very beautiful.

The Mayakoba was a beautiful hotel. It is truly set in a tropical garden. The service was exceptional !!! The staff was extremely pleasent and accomodating. The scenery was beyond our expectations, the pictures do not do it justice. I would definetely recommend this hotel, it is the best I have stayed in !!!

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Very luxurious, very accomodating. Quiet, romantic. We barely saw any other guests walking around, since there is so much space and many pools and restaurants. We never even had to leave the premises.So peaceful.

We had a fabulous time at the Mayakoba. Even though we were an hour form Cancun, we were nice and secluded which is nice if you want to just relax. Playa del Carmen is a 15 minute drive is you don't want to trek all the way to Cancun. I would defeinitely recommend couples and familes to stay here. The beach is beautiful as well as the many pool on the resort! We feel that the pictures on the expedia site don't do it justice..the resort is beautiful.

The hotel is wonderful. The rooms are great, the facilities are very nice, but the service is lousy. For the prices you pay you expect an excellent service, unfortunately your vacations can become a nightmare. I am not kidding when I say you have to wait at least 1 hr. to get a diet coke. There is nothing to eat but french fries, burgers, sandwiches, wraps. The staff is very polite and they try to do their best, but it seems everything is a management problem.

An indifferent staff notable for their unwillingness to assist was the hallmark of this hotel. The 4.5 rating is unearned - 3.0 stars would be the highest our family would award. We continuously had to ask for the simplest items - for example wash clothes! Calls to the front desk often went unanswered - despite the fact that this was the hotel's slow season.

Very impressive! We were treated like royalty throughout our stay. The staff was friendly, professional and helpful. The service was excellent. The beach was gorgeous, the grounds impeccibly maintained, and the water channels were a great touch. Outstanding golf course.

Not a bargain, especially for a family of six. Prices are a bit high inside the resort, not unexpectedly. We found two meals a day were plenty, especially as the Café Maya sold pastries, deli sandwiches, snacks, drinks throughout the day. Still, wish they'd offered an all-inclusive package.

This hotel is gorgeous. Rooms are large, the beds comfortable, the staff is attentive. The beach is stunning, and the nearest adjacent resort is about a mile away (though a new place is going in about half a mile to the North). Is the Mayakoba for you? That depends. In my opinion, the target customer for this hotel is a businessman, an older or more conservative couple, etc. My wife (47) and I (48) were traveling with our kids--23 and 15. The hotel was pretty sedate even for us, pretty expensive, and there was really nothing for the kids to do other than swim. Obviously we knew about the room cost going in, but we were surprised by the food cost--about $75 US per meal for the 4 of us. A 1-liter bottle of water in the convenience store cost $4 US. The main restaurant available for dinner required dressy clothing. A cab ride into PDC cost anywhere between $15 and $20 US--each way. If these conditions don't bother you, you will probably have a great time at the Mayakoba. We ended up buying breakfast foods, snacks, liquor, and beer in PDC at the Mega (it is cheaper than the Walmart) and had a great time on the gorgeous beaches. We ate about half our dinners in town and loved it.

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My wife and I only had 3 days to get away and choose the Mayakoba on a recommendation from a friend. Everything was 5 star in my opinion. The resort is absolutely beautiful, very well maintained. Beach is perfect, pools are excellent. The service was top notch. Staff was very friendly, helpful, and made us feel very welcomed. Most rooms are not right on the beachfront, but there are bikes to ride and golf carts to take you where ever you want to go. We did not want to leave and will definitely be going back.

Excellent choice. The beach was extraordinary,the service was fine, some waitress took too much to serve you. But is an incredible experience.

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