The A/C unit was on all the time and after contacting maintenance three times it was repaired on the last nite. Price to value was poor will not stay here again

I love staying at the Caribe Hilton because you are in beautiful surroundings, the ocean, trees, gardens, etc. The hotel in itself is beautiful and has many amenities to keep you entertain like games for kids and nature interest for kids, restaurants, spa for adults. In general, the employees are friendly and helpful, and the service is excellent. I was not impressed by the live entertainment at the main bar, and I would like to have the mini bar service in the rooms again, because sometimes the close the bars or room service too early. My overall impression was very good and I would love to go back.

The hotel was located on a peninsula where you feel surrounded by water. The grounds were exquisite. The pools and the swim-up bar were wonderful as well.

Traveler's tip:

my experience in catibe hilton puerto rico was horrible becouse my room, every day and every time was very dirty.

The staff was very responsive. The hotel lobby was beautiful and the setting on the water fabulous. The room could use a little sprucing up, but since not much time was spent in the room that was ok. There were lots of activities for everyone. We didn't have kids, but if we did, they would have been well entertained. Good food at the restaurants. Everyone seemed happy there and that was a good feeling.

House keeping issues. One day they didn't clean our room or drop off towels. Also, weekend check in takes a long time.

My husband and I stayed at the hotel for 4 nights and we loved the beautiful gardens, ocean views, pools, staff, and pretty much everything about it.Also,we got one of our best massages and manicure/pedicure at the hotel Spa. Best of all is that we were able to save a lot of money on taxi rides to Old San Juan, Condado, and Bacardi Factory.The bus stop to Old San Juan and Condado is located on a main street (i forgot the name); its about 3-4 blocks walk from the hotel (ask the concierge). We found a bus that comes every 10 minutes at 50cents a fare (as opposed to $12 taxi.Lots of restaurants in Old San Juan,all of which turn into a lounge at night.I'd recommend eating at Tantra.If you want to visit the Bacardi Factory,take the 50cent bus to Old San Juan and then a 50cent ferry (from Pier 2) across the bay (or river, whatever it was) and a $3 van ride at the other side of the water to the factory (as opposed to $35 taxi ride each way from the hotel!).

Traveler's tip:

Extremely confortable. Great beds and pillows. A lot to do around Old San Juan. Definately going back.

I will be honest, I was slightly worried about the quality of the room and hotel after reading several negative reviews. However, not only were these reviews not true, but our room and stay at the hotel was great. After a 12 hour flight from the West Coast we asked if our room was ready because we have a 9 mo old cranky baby and we wanted to unwind. It was 2 pm and the room was ready! Other family members were staying at the hilton as well and their room was not ready until 4pm. Our room was in the HHonors Tower and it was very nice and comfortable. The pool and beach area was great for our family. The restuarants and room service were very nice as well. Some reviews stated that there were additional or hidden charges to their room bill when checking out, however it is clearly stated how much parking is and other charges. The hotel staff were very courteous and helpful in suggesting places to eat and shop. We were even able to get a late check out! Overall, I would recommend this hotel for families.

My teen-age daughters and myself had a great time at this hotel - the pool area is beautiful, the room was great (Honors room) and the hotel staff was friendly and accommodating. No complaints!

I was in town for only a weekend and had the pleasure of staying at this wonderful hotel. The room was great, spacious, wonderful view of the beach, great balcony for breakfast. The hotel grounds were imaculate. The beach was wonderful as was the pool and it's area. Hotel staff was extremely helpful, polite and seemed to be having fun. Would definitely stay here again.

Traveler's tip:

The hotel was beatiful and the service was great. The entertainment was excellent in the hotel and the drink are worth the price.

There's a subway and a KFC close by.

the hotel grounds were beautiful!!! breath taken view to the ocean and nice pool and private beach. my room was not that great and the view was awful(to another building roof)but I cant complaint because I paid a good price. I didnt matter to me and my husband, we spend most of the time by the beach, the pool, the bar and walking around old san juan. Old San Juan is about 5 minutes away drive from the hotel. The food was great, I never had a bad meal but food is somewhat expensive. We were paying $65-$150 for me and my husband. I really loved this place and I cant wait to go back.

Traveler's tip:

I did not realize the facility was so large and elegant. Other than a few minor things (no sugar or spoon to make tea or coffee, pillow cases had an unpleasant odor even when clean and ice machine in hallway did not work), the hotel was a lovely place.

Traveler's tip:

Beautiful pool and ocean view w/ San Geronimo's fort next to it. Great staff and restaurants were very good, particularly the seafood buffet each Friday. Rooms clean and well equipped.

Traveler's tip:

This was a nice hotel. Some parts of the room look dated, but have been renovated to bring to modern. The views were great, GREAT pool, beach and other actiivities. Great place for kids. Would highly recommend.

Traveler's tip:

The place is impressive. Shops, restaurants, pools, fitness center, tennis courts, beach. The architecture and landscaping are beautiful. The pictures I took couldn't show how nice the hotel and grounds really are. The service was a little slow but I think that's common on the island.

Traveler's tip:

The service at the hotel was wonderful. We were greeted well by valet workers as well as bell boys. The hostess took god care of making us comfortable until our room was ready since we were a little early. IWe enjoyed the night entertainement and the business of so many people.

Traveler's tip:

Pools and Beach were EXCELENT! Drinks were strong!! Service so-so bedding was spotlessly clean! Paint pealing from walls near the floor that was painted over. buffet breakfast $21.00 was so-so

Peacefull and secure. Peaople incredible nice ready to help you in everything. Dinning part; you find all kind of food, every day buffets. You feel like Queen or King.

Hotel service was pretty bad in the bar and poolside areas. Drinks and food are very expensive. It was a bit better in the restaurants. Washcloths and toiletries were not replaced by the cleaning service. Conseierge service was less than helpful, even for such tasks as finding somewhere to dine or go out for entertainment at night. Beach in at hotel was not very clean or inviting. Over all my impression was that there must be something better.

Traveler's tip:

This has got to be the best hotel I've ever stayed in. I can't imagine going back to Puerto Rico and not staying there. The rooms from the balcony to the bathroom are beautiful. The bed was so comfortable I wanted to stuff it in my suit case. I especially like the bar in the pool. Everyone is friendly and curteous. I can't wait to go back. I give this hotel... *********

Traveler's tip:

This hotel is a great place to stay. It has a lot to offer travelers. The pool is fantastic and the hotel sits directly on the beach so travelers can choose to lie out by the poolside or relax on the beach without having to go far. There are several restaurants in the hotel to choose from. The meals were a little on the pricey side, but the food was delicious. For those of us who need our morning java, there is a Starbucks located in the lobby. The staff were very pleasant and friendly.

Traveler's tip: