This was our 3rd visit, and as before we enjoyed our stay.

Good place to stay, walking distance to town, comfortable room. Water backup in shower - not good. Very nice staff.

Great experience would go back, great location close to EL Malecon where most of the bars and Nightclubs located at. Hotel very clean.

From the welcome cocktail (juice) and chilled towels all the way through to the close of the taxi door...the service here was great!!! It was a busy week with a national holiday so the hotel was full, nobody missed a beat. Buffet other than breakfast got old quick but was all acceptable. Food and drink service by the pool was top notch. We really enjoyed Jorge, Fausto, and Miguel, these guys worked hard and were very appreciative of tips. We were in the old side but saw rooms on the newer side which were very nice. Our room was older but acceptable. For the price and location, this place can't be beat!!!!

Do a canopy tour. We used Los Veranos and were very happy.

We rate the food at 3 or 4 on the 5 point scale shown above. The food service would be a 5. Food is plentiful, varied, and available with extensive service hours. The food situation is fine if you do not wish to leave the hotel property. If you leave the hotel grounds, there are numerous restaurants within 1 mile that offer better meals at better prices with comparable excellent service.

Wondeful hotel in the middle of downtown. Great mix of international travelers and Mexican families. Doesn't have that snobby resort feel where you are excluding yourself from the local culture - rather this hotel encourages you to embrace and interact with local culture. Food was good; service was good; location was awesome; price was right. We will defintiely be back.

Keep up with the good job & keep it up.

LOVE IT.

Hotel and staff are great, walking distance to town with a beautiful beach front and pool. All inclusive is the only way to go.. food is first rate with multiple on site resturants. My new favorite vacation spot... ill be back every year

When in PV a great thing to do is the Sea Turtle excursion... very informative and memorable

On a recent trip to PV, we wanted to split our trip and spend half of the time in Nuevo Vallarta and the other in PV to be near restaurants and culture. We spent four days at the Buenaventura and got exactly what we expected. The location was fantastic, were we able to walk to the Malecon, restaurants and shops or take a very cheap taxi. Our reservation included breakfast which was a great value, we purposefully didn't go with the all inclusive plan. The room was nice, and pretty clean. Good sheets, decent bathroom and ample space. My two major complaints were the cleanliness of the hallways, they really could use a good cleaning, there were dead bugs and other nasty rubbish. The other complaint was that the music was way too loud at the pool. Other than that we really liked it.

Great spot for exploring PV.

We got stuck in a room next to the elevator on the very noisy street side and it was too inconvenient for the hotel to move us to any other room

The staff was excellent, the all in-clusive plan was well worth it!!!! Have recommended the Buenaventura to others already!

We went in October-off season and there was great deals to be had!

If you want a place to stay that makes you feel like you are royalty in your own home, this is the place. The staff bend over backwards to make sure you are taken care of, some of them became part of our family. We were there with a group this time for our daughter's wedding. The wedding was beautiful, everything went smoothly and our whole group said they would return to the Buenaventura! The food is great and the location is the best in our oppinion.

Traveler's tip:

We've stayed at the Buenaventura before and it's always a pleasure to get the personal attention from staff. They make us feel so welcome and cater to our every whim. My wife forgot her purse on the Hotel couch and didn't realize it till we arrived at the airport I called the Hotel and the restaurant Captain found the purse and even delivered it to the Airport in his own vehicle. Talk about great staff they are a one in a million. I would recommend the Buenaventura to everyone.

Traveler's tip:

We spend time in PVR every September, always looking for a great hotel with great service. Started well, but the pool was closed the afternoon we arrived and the construction workers hung HAZARD tape and began using their power tools @ 8am - so much for the ocean waves. The hotel made no attempts to even apologize. SUnday brunch was great, but food and service deteriorated after that. Spa services were more expensive than PVR averages and the massage services were not 'up to par'. We liked the rooms and location, but we would not stay here again. Disappointing . . .

Traveler's tip:

The hotel isn't fancy, but it is quite nice. All of the staff are very helpful and friendly. It's a great location if you want to walk into the old part of Puerto vallatra.

This hotel is in a great location, close the malecon and a lot of restaurants. All of the service was good, the only problem was with the concierge. When I called them to ask what time a very well known restaurant closes, they said they didn't know, and didn't bother to offer to find out for me. So exactly what is their job?? Other than that, everything was great.

Traveler's tip:

My husband I chose this hotel because it was within our budget and we liked what we saw in the pictures. Hotel met up to our expectations. Service was great, room was kept clean daily, beds were comfortable, food was tasty. Our only complaint was that we asked the staff at the front desk if incoming calls were free from the U.S. since a 1(800) number was provided and they told us yes. They said that it would cost to call out but that we could have incoming calls free of charge. As it turns out we racked up over 100 dollars in phone bills for a few quick converstaions with family in the U.S. who were keeping our small children. As it turns out they get commission on the incoming calls! Do not bother purchasing a phone card before hand either. No pay phones in the area will accept them and it cost $4 each time to dial out from the hotel even if you have one. Also, we requested a wake up call once and didn't recieve it. Luckily we had set the alarm!

Traveler's tip:

The hotel is great at a great price, the service is amazing. The rooms are simple but confortable. The staff was over the top, always making sure we were taken care of and treated us like family. They work for tips so tip your servers and bartenders and they will take care of you. The food and drinks are ok but a good deal when you go all inclusive, ask for call name. The hotel is within walking distance or quick cab ride to downtown and zona romantica but not in the middle of it, It was nice to be close but away from all the noise. We truly enjoyed our visit and we plan to stay at this hotel again.

Traveler's tip:

we had a great experience, everyone working there is very nice. the only problem we did experience was with maintenance of one of the rooms we got, the air conditing was not working for our first two nights there, which was not very pleasant to sleep.

Traveler's tip:

have used this hotel over a ten year period (not every year) but it has improved )the location to be able to walk into town is great and many many good restaurants within walking distance .the pools and beach huts are great the staff immaculate in appearance and service.

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